Appointments

Urgent appointments

To request an urgent appointment on the day:

  • phone us on 01865 515731, Monday to Friday at 8am or at 1pm

When you get in touch, we’ll ask what you need help with. Please let us know that the issue is urgent.

We will use the information you give us to choose the most suitable doctor, nurse, pharmacist or healthcare professional to help you. Urgent face to face appointments are available however the GP will call you in the first instance and then can arrange a time for you to be seen.

Routine appointments

To request a routine appointment:

  • phone us on 01865 515731, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6.30pm
  • use your Patient Access account

When you get in touch, we’ll ask what you need help with to triage your appointment to the most appropriate healthcare professional however you do not need to disclose this information if you do not wish to. We have routine GP face to face and telephone appointments available.

Please note that we cannot provide telephone/video appointments or email advice for patients when they are travelling outside of the UK

Patient Access

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Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • video consultations are available on request
Medication queries can be directed to our practice Pharmacist, Mr Sulayman Parvez. Mr Parvez usually has telephone appointments available at short notice and can deal with issues such as:
– medication reviews
– out of stock medicines
– changes to medications following hospital appointments
– requesting repeat prescriptions not visible on the NHS App
We currently have two Physiotherapists working for the practice as part of the Primary Care Network collaboration with our neighbouring surgeries. You can book in directly to see a physiotherapist via reception without needing any referral from a GP. Please note that you may be allocated an appointment at Summertown Health Centre or 19 Beaumont Street Practice.
Practice Nurses are trained to dealt with a wide range of problems including wound care, health education, travel immunisations and cervical smears. Our practice nurse can also provide more specialised advice and follow-up for diabetes, asthma and high blood pressure. 
When booking an appointment, it is helpful if you can give your reason for attending, so that we can book you into an appropriate clinic.

Healthcare Assistant
Our Healthcare Assistant is fully trained to take blood samples, blood pressure measurements and other tasks to assist the doctors and Practice Nurse.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online provides advice for patients aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Oxfordshire Safe Haven is a service open to adults who are struggling with their mental health. If you need to talk to someone urgently about your mental health you can contact the Safe Haven team on 01865 903037. They are open from 12pm to 930pm, 365 days a year

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you require an urgent home visit, we would appreciate for you to contact reception as early in the day as possible so that this could be arranged in good time.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, visiting paramedic or arrange a hospital transfer.

We now have a team of visiting paramedics who visit the patients throughout the day provided by the local healthcare authority.